Privacy Policy

1. Identity of the Responsible Party

CanMex Health S. de R.L. de C.V. (“CanMex Health”), with operations in Puerto Vallarta, Jalisco, Mexico, is responsible for the collection, use, storage, and protection of personal data in accordance with applicable Mexican law.

For privacy-related inquiries, please contact:
Email: info@canmexhealth.com
Phone/WhatsApp: +52-322-212-6060

2. Personal Data Collected

We may collect the following categories of personal data:

A. Identification and Contact Information

• Full name 
• Date of birth 
• Gender 
• Nationality 
• Address 
• Telephone number 
• Email address 
• Government-issued identification 

B. Health and Medical Information (Sensitive Data)

• Medical history 
• Symptoms and diagnoses 
• Medications and treatments 
• Laboratory and imaging results 
• Allergies and conditions 
• Vital signs and clinical notes 

C. Financial and Administrative Information

• Billing details 
• Payment method information 
• Insurance information (if applicable) 

D. Digital and Usage Data

• IP address 
• Website interaction data 
• Patient portal usage data 

3. Purpose of Data Processing

Your personal data is used for the following primary purposes:

• Provision of medical care and clinical services 
• Creation and maintenance of medical records 
• Coordination with laboratories, imaging centers, and specialists 
• Patient communication, including appointment scheduling and follow-up 
• Billing, invoicing, and payment processing 
• Compliance with legal and regulatory obligations 

Secondary purposes (optional):

• Service quality improvement 
• Internal training and quality assurance 
• Marketing communications (only with consent) 

4. Handling of Sensitive Personal Data

Health information is considered sensitive personal data under Mexican law.
CanMex Health processes this information strictly for medical purposes and applies enhanced safeguards to protect confidentiality.

By receiving care or using our services, you acknowledge and consent to the processing of your sensitive personal data as required for your treatment.

5. Data Sharing and Transfers

Your data may be shared with:

• Laboratories and diagnostic imaging providers 
• Specialist physicians and healthcare professionals 
• Hospitals for referral or transfer of care 
• Insurance companies (when applicable) 
• Regulatory authorities when legally required 

All third parties are required to maintain confidentiality and comply with applicable data protection laws.

No data is sold to third parties.

6. Data Storage and Security

CanMex Health implements administrative, technical, and physical safeguards, including:

• Secure electronic medical records systems 
• Controlled access to patient information 
• Confidentiality agreements for staff 
• Secure communication platforms 

Despite these measures, no system is completely immune to risk. We take all reasonable steps to minimize exposure.

7. Patient Rights (ARCO Rights)

Under Mexican law, you have the right to:

• Access your personal data 
• Rectify inaccurate or incomplete data 
• Cancel your data when appropriate 
• Oppose the processing of your data 

Requests can be submitted via email to: info@canmexhealth.com

We will respond within legally established timeframes.

8. Use of Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience 
• Analyze website traffic 
• Support portal functionality 

You may disable cookies through your browser settings, although this may affect functionality.

9. Data Retention

Personal and medical data will be retained for the period required by:

• Mexican healthcare regulations 
• Legal and administrative obligations 

After this period, data will be securely deleted or anonymized.

10. Consent

By using our website, patient portal, or receiving services, you consent to the processing of your personal data as described in this policy.

For sensitive data, consent is implied through the provision of medical services unless otherwise required by law.

11. Changes to This Privacy Policy

CanMex Health reserves the right to update this Privacy Policy at any time.

Any changes will be published on our website with the updated effective date.

12. Contact

For questions, concerns, or requests related to your personal data:

Email: info@canmexhealth.com
Phone/WhatsApp: +52-322-212-6060